Booking an appointment: Bookings require a deposit of 50% of the total treatment value to secure your appointment. A deposit can be made with a credit card, direct deposit or PayPal.
Cancellation: We require 24 hours notice for cancellation, rescheduling or change of appointment. If the required notice is not given, a cancellation fee of 50% of the total treatment value will apply. To cancel or reschedule please call 9821 3300 to talk to one of our staff members. If outside of business hours, please email us on firstname.lastname@example.org
Appointment Confirmations: We require a mobile number to send you the confirmation text message. The message will be sent 48 hours prior to your appointment and will include a link to confirm your booking. Please click the link to let us know you are able to come in. If for any reason your phone cannot follow the link, please talk to our staff on 9821 3300 or email us on email@example.com
If you do not confirm your appointment, we are unable to guarantee your booking.
Arrival times: It is required for you to arrive at the salon 10 minutes prior to your appointment. If you are running late to your appointment, we will do our best to accommodate you for your treatment. However, to avoid inconvenience to our other clients, we may not be able to guarantee your appointment.
You may choose to have a shorter treatment, otherwise the cancellation policy applies.
For first time clients, please allow an extra 5 minutes to fill in our consultation form and check our location in advance to avoid running late to your appointment.
Children: As we follow occupational health and safety guidelines, we are unable to allow children inside the treatment rooms. Children must be supervised by an adult at all times in the waiting area.
Gift Vouchers: Gift vouchers are only redeemable by appointment only. Please have your voucher with you when you are booking your appointment and quote the voucher reference number and issue date. Vouchers can be used for treatments of equal value, however are not redeemable for products or money.
The voucher must be presented on the day, prior to your treatment.
We require 24 hours notice for cancellation, rescheduling or change of appointment, otherwise a cancellation fee of 50% will be redeemed from the voucher.
Thank you for choosing Exclusively Beauty and we appreciate your understanding in our policies to ensure we are able to provide the best possible service for all our valued clients.
When you arrive: To have the best experience, please set your phone to silent, remove jewellery prior to your treatment and store them in a safe place. We do not take responsibility for any lost items.